Updated 1 March 2023
1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ZEUS ‘N HADES BV, hereinafter referred to as “ZEUS ‘N HADES”, ”us ” or ”we”, at the ZEUS ‘N HADES website, mobile website, or mobile application (jointly referred to as ”zeusnhades.com”).
By using zeusnhades.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 or 20 years, or older depending on your place of residency, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that ZEUS ‘N HADES provides deliveries to can place an order. More information can be found on our customer service pages – Delivery.
The terms might be amended from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on zeusnhades.com at the time you place your order.
ZEUS ‘N HADES want to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the zeusnhades.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at zeusnhades.com does not include a delivery charge.
The price does not include import taxes or custom duties. Import taxes/custom duties will be charged by your carrier at delivery and ZEUS ‘N HADES does not compensate for these charges.
If the value of your order exceeds the toll free limit in your market extra fees will be applied upon delivery.
Please check with your local customs office for more information. You can also read more here.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit our customer service pages for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.
3. Ordering/conclusion of contract
The ordering option available to you is via zeusnhades.com. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. ZEUS ‘N HADES will fulfill the order in accordance with the email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ZEUS ‘N HADES Customer Service who will settle the refund.
4. Delivery
ZEUS ‘N HADES exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ZEUS ‘N HADES endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4-10 business days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
If your order does not arrive by the scheduled date, please contact ZEUS ‘N HADES Customer Service. Please visit our customer service pages for further information.
5. Withdrawal of Order
You may return your order from the date you place the order until 30 days after receiving the ordered items. Please note that you will bear the cost of the return of the items to ZEUS ‘N HADES.
If you wish to return your order, please provide us with notice in writing either by post, preferably by using the return form downloadable at THIS LINK, and sending it to us by email filled in. You will have to return the item(s) to us as set out in section 6 (Returns) below within the 30 day period. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify ZEUS ‘N HADES promptly and return the item in accordance with section 6 (Returns) below. ZEUS ‘N HADES will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
6. Returns
ZEUS ‘N HADES guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact and should not be removed.
We recommend you to ship the product using our box (packaging) in which you received it. If you decide to use a different packaging and the product arrives to us damaged, the refund will not be possible.
If you decide to return any items, please download at THIS LINK our return form and send it to us by email filled in.
Where ZEUS ‘N HADES operates the site in US Dollars, ZEUS ‘N HADES is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than US Dollars. We will not refund any bank charges.
7. Payment methods
You can pay for your goods as set out below.
Payment before delivery.
Credit card or debit card.
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. ZEUS ‘N HADES reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by you.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via zeusnhades.com.
You will receive the legally required invoice document in the Shipping Confirmation email.
8. Our Liability
Nothing in these Terms shall exclude or limit ZEUS ‘N HADES’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
ZEUS ‘N HADES accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ZEUS ‘N HADES is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on zeusnhades.com shall be limited to the total price of your order.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
An item’s measurements given on zeusnhades.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
10. Guarantee
If there are defects in the goods you have purchased, ZEUS ‘N HADES abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
11. Assignment
ZEUS ‘N HADES reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at zeusnhades.com, and/or its Brand Collaborations remain with ZEUS ‘N HADES BV, its subsidiaries or licensors and its Brand Collaborators. Any use of zeusnhades.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ZEUS ‘N HADES.
14. Company Information
ZEUS ‘N HADES BV
Registered office: George Gershwinlaan 89B, 1082 MT Amsterdam, The Netherlands
VAT number: NL862117008B01
Please contact Customer Service for information about local VAT registrations and further contact information.